Tuesday, October 31, 2006
Apparently someone named Sean bought what he thought was an iPod from Smalldog.com. However after removing the shrink-wrap and opening the box, he instead found inside two bars of soap and a package of cheap batteries.
As you can imagine, Sean was pretty pissed off. I found a write up of how his conversation with a Smalldog customer service rep went on Consumerist.com.
"I picked up the phone and gave Smalldog a call... I was ready to really tear into someone when a supremely polite and nice customer service rep answered the phone. When I told her about my situation (and not too nicely, I might add), she started laughing. For a second I was shocked! I mean, first you screw up, and then you laugh at me!? But the next thing I knew, I started laughing too. She used just the right amount of humor and seriousness in helping me figure out what had happened... She also wanted to know if I took any pictures, saying that she'd love to have a few to show the other people in the office... It was good to see that someone could have a sense of humor and still be incredibly accommodating at the same time."The big mystery to this story is how was the iPod box shrink-wrapped if it had already been opened? There are two theories.
- Someone in the iPod factory swapped out the iPod with the soap and batteries before the box got shrink-wrapped.
- Someone at UPS or Smalldog might have done a homemade shrink-wrap job. All you need is a roll of plastic and a heated cutting device.
We will probably know exactly what happened, but this tale does have a happy ending. Sean got a replacement iPod. The moral of the story: just because something is shrink-wrapped, doesn't mean it's actually in the box.
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