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Monday, July 14, 2008

iPhone 3G Launch Problems

The long awaited iPhone 3G was released on Friday, July 11th. But what should have been a happy and joyous day for iPhone fans, ended up being an exercise in frustration for many.

After waiting in line outside of Apple Stores for hours (or even days), some consumers then spent up to 7 hours inside because of "network problems" that slowed or even halted the activation of new iPhones.

The iPhone 3G line outside the Manhattan Apple Store on 14th Street at 12:52PM.
Estimated wait time was ~4 hours.

Apparently Apple's authentication servers weren't prepared to handle the amount of global network traffic from new iPhone 3G activations. Network slowdowns were first reported after stores opened in Europe. The network then came to a halt after US East Coast stores opened. By the time American West Coast stores had started selling iPhones, Apple's servers just couldn't take it anymore and started crashing. It was AT&T's insistence that all phones get activated in the store that caused the problem. During last year's iPhone 1.0 launch Apple had everyone activate their own phone at home through iTunes.

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